- Hope Fritz, Administrative Assistant, Overlook Care at Home
- Joseph A. Peterson,Regional Vice President of Operations,Life Choice Hospice / Hospice Compassus
- Joanne Levya, Office Manager
Pediatric Health Care
- Bart Gilley, Director of Technology
Hampden Wilbraham School District
- Donna M. Hanifan, Practice Manager
RiverBend Medical Group
With competition greater than ever, missed—or mishandled—business calls are simply unacceptable. Sales, relationships and, sometimes, even lives are at stake.
Crocker began as an answering service for physicians, a profession that leaves no margin for error in message recording and transmission—whether for prescription refills or emergencies. Accuracy, attentiveness and a focus on details are absolutely essential. Our telereceptionists satisfied those criteria in the age of house calls and party lines, and they adhere to them today in an era of unprecedented security requirements and privacy regulations.
For all industries, Crocker 24/7 Live Answering utilizes advanced technology to provide first-class telemessaging services such as high-speed Internet connectivity. Web-centric support applications. And state-of-the-art telecommunications equipment.
However, the human component is still of equal importance.
On average, 70% of business callers hang up when greeted by voicemail or automated, difficult-to-navigate routing systems. That's why Crocker's locally-based telereceptionists are genuinely empathetic, warm and caring—values that come naturally to our 3rd-generation family-owned company. In such an environment, there is very low employee turnover. Many of our operators have been with us for five years or more. Furthermore, we provide ongoing staff training and extensively monitor telephone conversations to guarantee exceptional customer-service delivery.
Whether for after-hours, overflow calls, holidays or throughout weather-related business disruptions, Crocker 24/7 Live Answering is there for you with prompt, courteous and accurate telemessaging services.