- Fernando Fleury, IT Manager, Greenfield Technology Department, City of Greenfield
- Jan Lewis Nelson CRP, GMS
Town of Washington
- Joanne Levya, Office Manager
Pediatric Health Care
- CJ Diamond, Partner
Astro Chemicals, Inc.
multi-site medical practice with minimal capital budget needs a whole new phone system
“Each of our medical offices has an old PBX from a different vendor, kludged together over time as we opened or acquired new sites. Our ‘phone system’ is unreliable and expensive to maintain. Now some of the components are failing. We desperately need a new phone system that will keep up with our growth. Did we mention we have low capital budget?”
Every medical office needs a reliable phone system—even the budget-challenged. Here’s how we deliver it. Crocker Hosted Phone Systems reside at our place, so there are no maintenance or repair costs. We manage and continually upgrade the system, keeping features and functionality at the leading edge. Plus we can easily add new phones regardless of location and numbers.
While we’re at it, we help medical practices manage growth by consolidating resources and improving workflow. For example, all calls across the practice can be aggregated and routed to one telephone number and one receptionist. This allows the front-office staff at each location to focus their time and energy on better serving patients in the waiting room.
Finally, many medical practices are choosing Crocker 24/7 Live Answering Service to handle overflow and after-hours calls. We started as a call center for physicians in 1956, so we know what it takes to deliver prompt, courteous and accurate telemessaging services.
Going in to solve a problem and then realizing additional opportunities for efficiencies and cost savings—it’s how we’re wired.