Email Frequently Asked Questions![[stamp with @ symbol]](/support/images/clip_image002.jpg)
Q. What is my username?
A. Your username is also the first part of your email address. Example: The username for questions@crocker.com, would be 'questions.' If you are still unsure of what your username might be, please feel free to contact Technical Support.
[top]
Q. What is my password?
A. When you signed up for Crocker Communications Internet service, you chose a username and password to connect to the Internet with. If you do not remember this information please contact Technical Support. Customer passwords are encrypted for security purposes, so please have a new password in mind when you call.
[top]
Q. Does it matter if my username and password are upper or lowercase?
A. When you choose your username and password at account creation, they are created in lowercase by default. If you prefer to have uppercase characters, please contact Technical Support to have it changed. You may also visit the 'My Account' section if you prefer to make the change yourself.
[top]
Q. My computer says I am connected, but when I try to go to get mail I get an error stating the server could not be reached.
A. The first step is to test if you can bring up a website, if this does’nt work, reboot your computer. When the machine comes back up, try and reconnect and browse. If you still are unable to bring up a website, there is a chance that your DNS information needs to be configured in your computer manually. To do this, please contact Technical Support for help.
[top]
Q. When I try to download email an error pops up saying the connection timed out.
A. You might have a large email on the server waiting to be downloaded. In order to check this or to clear out the large email you can log into Mail. Once there, log in with your username and password to view the problem email. If you continue to have issues, please contact Technical Support for help.
[top]
Q. If I am away on vacation but still want to check my email through another machine, how can I do this?
A. We have a great webmail program that you can use by clicking on the link on our menu system “Mail.” Once at the page you just need to log in with your username and password to view your mail. From here you can read, write and send email. You can also create an address book that remains on the server for use while on the road. (Note: Anything that you delete will be deleted permanently off the server).
[top]
Q. While on vacation I would like to have an automatic reply sent to those who email me to let them know I will not be checking mail. Can Crocker do this?
A. Yes, there are two ways to have this done. You can contact Technical Support and relay the message that you would like to appear, along with start and stop dates. You may also fill out a form with the away message in the same format in which you would like the auto reply to appear. Again please be sure to state start and stop dates for the away message.
[top]
Q. How many email accounts come with my account?
A. Dial Up customers are allowed one email account and DSL customers are allowed up to four. If you wish to add another mailbox it is $4.00 per mailbox per month. To add another mailbox, please contact Technical Support.
[top]
Q. What information should I have when calling Technical Support that will help to find the source of the problem?
A. A few things you might want to write down prior to contacting Technical Support:
- Your username and password
- If your computer is a Mac or a PC
- The operating system you are using (Windows 98, 2000, ME, XP, Vista or OS 8, 9, X)
- What the nature of the problem is.
- How long you have been having the issue.
- A copy of the message you are having the issue with.
[top]
|
![Crocker Communications: When your business is on the line [Home]](../images/home.gif)
