Spam Firewall Frequently Asked Questions

• What is my username?
• What is my password?
• Does it matter if my username and password are upper or lowercase?
• Do I have to keep using the auto-generated password sent to me by Crocker?
• Is there a way to bulk delete messages in my Spam Quarantine Inbox?
• Someone is trying to send me an email and it is being caught in the Spam Quarantine. Is there a way to remove it?
• What is a whitelist?
• What is a blacklist?
• Is there a way to customize my individual spam settings?
• If I don’t want to get the quarantine summary, is there a way to turn it off?
• What information should I have when calling Technical Support that will help to find the source of the problem?

Q. What is my username?
A. Your username for the Crocker Spam Server is your full email address. Example: The username for questions@crocker.com, would be ‘questions@crocker.com.’ If you are still unsure of what your username might be, please feel free to call Technical Support.

[top]

Q. What is my password?
A. When you first try to log into the Spam Server you will use the auto-generated password emailed to you. If you have not received an email, go to Crocker Spam Firewall Log In, enter your email address, and click Create Password. If you continue to have problems, please visit our walkthrough page for a Flash demonstration or downloadable PDF file or contact Technical Support.

[top]

Q. Does it matter if my username and password are upper or lowercase?
A. At account creation, your username and password are created in lowercase by default.

[top]

Q. Do I have to keep using the auto-generated password sent to me by Crocker?
A. No, you do not. There is an option to reset your password in the preferences section of the Spam Server. If you continue to have problems, please visit our walkthrough page for a Flash demonstration or downloadable PDF file or contact Technical Support.

[top]

Q. Is there a way to bulk delete messages in my Spam Quarantine Inbox?
A. Yes. There is a checkbox in the header of the Spam Quarantine Inbox message list. If you check this box, it will check all boxes located on that page. From there you can click Delete. If you continue to have problems, please visit our walkthrough page for a Flash demonstration or downloadable PDF file or contact Technical Support.

[top]

Q. Someone is trying to send me an email and it is being caught in the Spam Quarantine. Is there a way to remove it?
A. Yes, when you log into the Spam Server, in the Inbox find the email you wish to have and click on the Whitelist option. This will send the email onto your email program and place the email address on your whitelist.

[top]

Q. What is a whitelist?
A. A whitelist is a list of email addresses you consider to be "good" emails. Any email address placed on this will not be scanned for spam, and will be passed onto your Inbox. The emails will continue to be scanned for viruses.

[top]

Q. What is a blacklist?
A. A blacklist is a list of email addresses you consider to be “bad” emails. Any email address placed on this list will be blocked and not be passed onto your Inbox.

[top]

Q. Is there a way to customize my individual spam settings?
A. Yes, you can log into the spam server to edit your settings. Inside Preferences there is a section to edit the levels of scanning. If you continue to have problems, please visit our walkthrough page for a Flash demonstration or downloadable PDF file or contact Technical Support.

[top]

Q. If I don‘t want to get the quarantine summary, is there a way to turn it off?
A. Yes, when you log into the spam server there is an area where you can adjust the frequency of the emails. You may also turn off the notifications in this area. If you continue to have problems, please visit our walkthrough page for a Flash demonstration or downloadable PDF file or contact Technical Support.

[top]

Q. What information should I have when calling Technical Support that will help to find the source of the problem?
A. A few things you might want to write down prior to contacting Technical Support:

• Your username and password
• If your computer is a Mac or a PC
• The operating system you are using (Windows 98, 2000, ME, XP, Vista or OS 8, 9, X)
• Which Browser or Email program you are using along with the version. (The version can be found in the program under help on PC versions or File>About on Macs)
• The error message that you receive along with the description of the error
• If you are receiving a bounce back message please do not delete it. Technical Support will need the information the bounce back email holds to narrow down the source of the problem.

[top]