Propel Service Frequently Asked Questions

• What is my username?
• What is my password?
• Does it matter if my username and password are upper or lowercase?
• After I installed Propel a window comes up and asks me for my username and password. After I enter it the window comes back up. How can I get rid of this window?
• When I try to download email I receive an error; is there anything I can try before calling tech support?
• When I try to view a website, the graphics are distorted. Is there any way I can increase the picture quality?
• Can Propel block banner ads?
• Can we place our Propel connection on multiple computers?
• Can I use Mozilla with Propel Accelerator?
• Can I use Opera with Propel Accelerator?
• What information should I have when calling Technical Support that will help to find the source of the problem?

Q. What is my username?
A. Your username is also the first part of your email address. Example: The username for questions@crocker.com, would be 'questions.' If you are still unsure of what your username might be, please feel free to contact Technical Support.

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Q. What is my password?
A. When you signed up for Crocker Communications Internet service, you chose a username and password to connect to the Internet with. If you do not remember this information please contact Technical Support. Customer passwords are encrypted for security purposes, so please have a new password in mind when you call.

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Q. Does it matter if my username and password are upper or lowercase?
A. When you choose your username and password at account creation, they are created in lowercase by default. If you prefer to have uppercase characters, please contact Technical Support to have it changed. You may also visit the 'My Account' section if you prefer to make the change yourself.

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Q. After I installed Propel a window comes up and asks me for my username and password. After I enter it the window comes back up. How can I get rid of this window?
A. The window will continue to pop up until your username and password are entered in correctly. Again, your username is the first part of your email address and the password is what you chose when you signed up for the service. If you are still unsure of what your username might be, please feel free to call Technical Support.

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Q. When I try to download email I receive an error; is there anything I can try before calling tech support?
A. You can try to start and stop Propel by going to 'Start', then finding Propel Accelerator in your Programs List. If this does not work please contact Technical Support for further help.

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Q. When I try to view a website, the graphics are distorted. Is there any way I can increase the picture quality?
A. Right click on the Propel icon in your task manager (next to the clock) and choose Options. On the Graphics and Ads tab you may alter your Propel acceleration speed. You will notice the higher the acceleration, the lower the graphic quality becomes. You may also alter the speed, click Apply, then refresh the website to see immediate changes.

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Q. Can Propel block banner ads?
A. Yes, right click on the Propel icon in your task manager (next to the clock) and choose Options. On the bottom of the Graphics and Ads tab, you will find a check box. Place a check mark in this box, click Apply and then OK.

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Q. Can we place our Propel connection on multiple computers?
A. Yes, you are able to have multiple computers share the same connection information. However, our system only allows one username to be connected at a time.

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Q. Can I use Mozilla with Propel Accelerator?
A. Yes, but some configuration of Mozilla is needed before it can be used with Propel Accelerator.

1. Click on the Firefox (Mac)/ Edit (Windows) menu.
2. Select Preferences.
3. Click on Advanced.
4. Click Proxies.
5. Make sure that the Manual proxy configuration checkbox at the bottom is checked.
6. In the HTTP Proxy field enter “localhost” (without quotation marks).
7. In the Port field enter the Propel Accelerator port number (by default 8080, but this number may be different on your system.
8. Click OK.

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Q. Can I use Opera with Propel Accelerator?
A. Yes, but configuration of Opera is needed before it can be used with Propel Accelerator.

Obtaining Propel Accelerator's Port Number:
First, you need to determine the proxy port number that Propel Accelerator is using.

1. Click the small blue Propel Accelerator icon (located in the taskbar by the system clock).
2. Click Options.
3. Click Advanced.
4. Note the port number.
5. Click OK.

Setting Opera’s HTTP Proxy Address and Port Number:

1. Click on the Opera File menu.
2. Select Preferences.
3. Click on the label for the Network category (the fourth from last choice).
4. Click the button labeled Proxy Servers.
5. Make sure that the Use Automatic Proxy Configuration checkbox at the bottom is unchecked.
6. Check the HTTP checkbox at the top. Leave the checkboxes for the other listed protocols (HTTP, FTP, etc.) unchanged.
7. In the HTTP Proxy field enter “localhost” (without quotation marks).
8. In the Port area enter the Propel Accelerator port number.
9. Click OK.

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Q. What information should I have when calling Technical Support that will help to find the source of the problem?
A. A few things you might want to write down prior to contacting Technical Support:

• Your username and password
• If your computer is a Mac or a PC
• The operating system you are using (Windows 98, 2000, ME, XP, Vista or OS 8, 9, X)
• Which Browser or Email program you are using along with the version. (The version can be found in the program under help on PC versions or File>About on Macs)
• The error message that you receive along with the description of the error
• If you are receiving a bounce back message please do not delete it. Technical Support will need the information the bounce back email holds to narrow down the source of the problem.

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