Web Hosting Frequently Asked Questions

• How do I register a domain name?
• How do I transfer a domain name?
• Does it matter if my username and password are upper or lowercase?
• If I use Frontpage to publish my website do I need to do anything prior to trying to upload the files?
• Do I have to use a specific program to upload
  my files?
• What is the host name for uploading files?
• Does Crocker provide any type of forms?
• What information should I have when calling Technical Support that will help to find the source of the problem?

Q. How do I register a domain name?
A. There are a couple ways of doing this. You can register the domain yourself and then contact Technical Support to complete the process. If you are unsure about how to do this, you can also contact the Sales Department who will take your order and have a technician call you and register the domain through Network Solutions.

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Q. How do I transfer a domain name?
A. Transferring a domain name is similar to registering it. Please contact Technical Support with the username and password used to access your domain with your registrar.

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Q. Does it matter if my username and password are upper or lowercase?
A. At account creation, your username and password are created in lowercase by default.

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Q. If I use Frontpage to publish my website do I need to do anything prior to trying to upload the files?
A. Unfortunately with Microsoft’s “End of Life” announcement for FrontPage in 2006, software companies have stopped implementing the code and functions that make software backwards compatible to make FrontPage work. Our recommendation is to have your web designer transform your website using a program that does not require FrontPage Extensions to work.

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Q. Do I have to use a specific program to upload my files?
A. No, you can use any type of FTP program to upload files. Internet Explorer 6.0 also supports FTP.

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Q. What is the host name for uploading files?
A. Customers running on our Plesk hosting server will use ftp.yourdomainname.com; legacy customers will use ftp.crocker.com. We recommend that you contact Customer Care if you are unsure about what your hostname should be.

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Q. Does Crocker provide any type of forms?
A. No, Crocker does not currently have a selection of forms. Here are a few website suggestions if you are looking for forms:
http://www.cgiextremes.com
http://www.scriptarchive.com

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Q. What information should I have when calling Technical Support that will help to find the source of the problem?
A. A few things you might want to write down prior to contacting Technical Support:

• Your username and password
• If your computer is a Mac or a PC
• The operating system you are using (Windows 98, 2000, ME, XP, Vista or OS 8, 9, X)
• Which Browser or Email program you are using along with the version. (The version can be found in the program under help on PC versions or File>About on Macs)
• The error message that you receive along with the description of the error
• If you are receiving a bounce back message please do not delete it. Technical Support will need the information the bounce back email holds to narrow down the source of the problem.

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