VoIP Support

Major VoIP Switch Upgrade to be completed on January 14, 2010

On Thursday, January 14, 2010, starting at 12:01 AM EST, Crocker Technicians will be working to complete a major upgrade on our VoIP switch that was initiated on January 7, 2010.

While the technicians are working, VoIP phone services may be unavailable for a maximum of two hours. We appreciate your patience, as the project has taken longer than we originally anticipated. Please understand that this is a major upgrade of software and hardware, necessary in order to maintain reliable service. We apologize for any inconvenience the interruption may cause.

At the conclusion of the upgrade, an updated configuration may be sent to your VoIP phones and cause them to reboot. Your VoIP phones should resume normal functions without any action on your part.

If you have any questions now, or if you experience any problems with your VoIP phones at the start of business on Thursday morning, please contact our Client Support Department for assistance. Client Support is available by email: support@crocker.com or the following local phone numbers in the next column.

Interested in New Phone Service?

If you have questions about ordering new VoIP service, please check out the VoIP section under Voice or call 1-800-413-LINE and ask to talk to Tom Poulin.

Having Technical Problems?

If you are having technical difficulties with existing service, please contact our Crocker Customer Care:

email: support@crocker.com

local phones:

Greenfield 413-475-1000
Springfield 413-654-1000
Northampton 413-387-1000