MailMy AccountSearch
About UsProductsSolutionsSupport
SupportColocation SupportDial-up SupportDSL SupportEmail SupportPropel SupportSpam Firewall SupportT1 SupportVoIP SupportWeb Hosting SupportHome  


Web Hosting Support

Frequently Asked Questions

Q. How do I register a domain name?
A. There are a couple ways of doing this. You can register the domain yourself and then contact Technical Support to complete the process. If you are unsure about how to do this, you can also contact the Sales Department who will take your order and have a technician call you and register the domain through Network Solutions.
 
Q. How do I transfer a domain name?
A.Transfering a domain name is similar to registering it. Please contact Technical Support with the username and password used to access your domain with your registrar.
 
Q. Does it matter if my username and password is upper or lowercase?
A. At account creation, your username and password are created in lowercase by default.
 
Q. If I use Frontpage to publish my website do I need to do anything prior to trying to upload the files?
A. Yes, the webspace will need to have Frontpage extentions installed in order for your website to work. Please contact Technical Support to have these installed.
 
Q. Do I have to use a specific program to upload my files?
A. . No, you can use any type of FTP program to upload files. Internet Explorer 6.0 also supports FTP.
 
Q. What is the host name for uploading files?
A. ftp.crocker.com
 
Q. Does Crocker provide any type of forms?
A. No, Crocker does not currently have a selection of forms. Here are a few website suggestions if you are looking for forms: http://www.cgiextremes.com ,and http://www.scriptarchive.com
 
Q. What information should I have when calling Technical Support that will help to find the source of the problem?

A. Yes. A few things you might want to write down prior to calling Technical Support:

  • Your username and password
  • If your computer is a Mac or a PC
  • The operating system you are using (Windows 98,2000,ME,XP or OS 8,9,X)
  • Which Bowser or Email program you are using along with the version. (the version can be found in the program under help on PC versions or file “about” on Macs)
  • The error message that you receive along with the description of the error.
  • If you are receiving a bounce back message please do not delete it. Technical Support will need the information the bounce back email holds to narrow down the source of the problem.

 
10/01/2007 14:26
Contact Us