Leverett now serves as a model—both statewide and around the country—for getting fiber to the home. Choosing Crocker Communications to bring LeverettNet online was a great choice!

During our recent conversion of the City of Greenfield's phone system from multiple, diverse premises-based PBX's to a unified town-wide Hosted PBX solution, Crocker's team displayed strong project management and problem solving skills, in particular as it relates to Public Safety's complex call recording requirements. They always responded rapidly and professionally when any issues surfaced.

For us, Crocker has become an extension of Overlook Care at Home. Their attention to detail and timely delivery of messages speaks volumes about the professionalism of their staff. We appreciate the time Crocker takes to ensure our account information is current and accurate.

After installation and initial training on our new VoIP phone system, I was hit by a barrage of questions well beyond my comfort level. So I called Crocker Customer Service and spoke with Tim. Tim was patient, supportive and clear in his instructions. I needed process explanations in simple step-by-step terms and that is what I got. As new questions arose among the staff I went back to Tim several times and each time he was as patient and "sympathetic" and effective as the last.

Our experience with Crocker's Answering Service has been wonderful. The customer service has been great and they've been able to successfully help us with anything we need...Once our phones went down on a weekend and Crocker's Team's thorough attention helped us to quickly address the issue so that our patients' needs were met - and I didn't walk into a Monday morning disaster.

The technical team at Crocker has been very responsive to our needs. The system is very deep - we only scratched the surface of it in the beginning. The Crocker team has helped us maximize the capabilities of the hosted phone solution. They have also been very helpful in the rare event where there was a problem with the system.

Having Crocker for our broadband provider and our telecommunications provider has been the best thing to happen to this little town in a while. The Crocker sales representative went above and beyond when helping us discern what we needed within our municipal buildings for equipment as well as service. Technical support has been friendly and more than capable. Crocker was a great choice for us.

We have been using Crocker Communications' services for [over] 17 years and have always found them to be responsive in meeting our current needs and supportive of our future planning ... Crocker Communications has a drive for technology within the schools and a solid knowledge of what it takes to get the job done.

We were not looking for just someone to take calls; we were looking for someone to serve as an extension of us for our patients, providers and the area hospitals we were affiliated with … We couldn’t be more pleased with the service that we and our patients receive from Crocker. We’ve forged a strong relationship between supervisory/management staff, which in turn gives us the comfort and knowledge that our patients are receiving the kind of service we ourselves would deliver.