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Call Center Recording Policy

As part of our commitment to providing the best possible service to our clients, Crocker Communications, Inc. has adopted a policy to record all telephone calls answered in our call centers. The objective is to use the recordings to identify areas in which we can train and improve to ultimately provide our clients with better service.

This policy has been adopted so that Crocker Management can use the recordings strictly to meet the following objectives:

  • For staff training and development purposes, to assess and improve the quality of call responses, to assess and improve the responsiveness and efficiency of our services and to assess and improve the consistency and accuracy of the information we provide.
  • For data collection purposes relative to the nature and quantity of inquiries received whereby the data may be used for training and development.

The content of all recordings will be held confidential. We are committed to protecting your privacy. Crocker will store the recordings securely for up to 14 days and destroy them upon expiration of this period of time.

If you have any questions or concerns about our Call Recording Policy please contact: Brian Doherty, Manager of Call Center Operations.

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