800-413-LINE (5463) sales@crocker.com

Answering Services

our calling since day one

There’s a lot riding on the quality of your telemessaging services. After all, unprofessional telereceptionists can alienate customers and prospects; privacy breaches can irreparably damage relationships and even spark lawsuits; and inaccurate messages can cost business, or maybe even lives.

Since 1956, when we opened our doors as an answering service for physicians, western Massachusetts companies have been turning to Crocker for their answering services. Given that we’re locally owned and operated, our customers know we’re invested in our their success. They’ve entrusted us with a huge responsibility―one we’ve always taken seriously.

Don’t take our word for it. We are a consistent winner of the Association of TeleServices International “Award of Excellence” for providing outstanding services, as measured by response time, courtesy, accuracy and overall service. Plus, we incorporate fully redundant technology to prevent service disruption.

Whatever your telemessaging needs―from live contact to security management and regulatory compliance―give Crocker a call.

24/7 LIVE ANSWERING

With competition greater than ever, missed—or mishandled—business calls are simply unacceptable. Crocker began as an answering service for physicians in the days of house calls and party lines, so our experience in providing answering services runs deep. Whether for after-hours pickup, overflow calls, holidays or weather-related business disruptions, Crocker 24/7 Live Answering is there for you with prompt, courteous and accurate telemessaging services.

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ENCRYPTED MESSAGING & HIPAA-COMPLIANT TEXT MESSAGING

For virtually all professions and businesses in the digital age, privacy and confidentiality are of the utmost importance. Healthcare organizations, for example, are required by law to comply with HIPAA and HITECH Act regulations in the protection of patient information. At Crocker, we have the resources and tools in place to ensure your messages are recorded and transmitted using highly advanced security measures.

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During our recent conversion of the City of Greenfield’s phone system from multiple, diverse premises-based PBX’s to a unified town-wide Hosted PBX solution, Crocker’s team displayed strong project management and problem solving skills, in particular as it relates to Public Safety’s complex call recording requirements. They always responded rapidly and professionally when any issues surfaced.

– Fernando Fleury, IT Manager, Greenfield Technology Department, City of Greenfield

After installation and initial training on our new VoIP phone system, I was hit by a barrage of questions well beyond my comfort level. So I called Crocker Customer Service and spoke with Tim. Tim was patient, supportive and clear in his instructions. I needed process explanations in simple step-by-step terms and that is what I got. As new questions arose among the staff I went back to Tim several times and each time he was as patient and “sympathetic” and effective as the last.

– Jan Lewis Nelson CRP, GMS
Town of Washington

The technical team at Crocker has been very responsive to our needs. The system is very deep – we only scratched the surface of it in the beginning. The Crocker team has helped us maximize the capabilities of the hosted phone solution. They have also been very helpful in the rare event where there was a problem with the system.

– CJ Diamond, Partner
Astro Chemicals, Inc.

Having Crocker for our broadband provider and our telecommunications provider has been the best thing to happen to this little town in a while. The Crocker sales representative went above and beyond when helping us discern what we needed within our municipal buildings for equipment as well as service. Technical support has been friendly and more than capable. Crocker was a great choice for us.

– Jessica Kelmelis
IT Coordinator, Tolland

We have been using Crocker Communications’ services for [over] 17 years and have always found them to be responsive in meeting our current needs and supportive of our future planning … Crocker Communications has a drive for technology within the schools and a solid knowledge of what it takes to get the job done.

– Bart Gilley, Director of Technology
Hampden Wilbraham School District

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