24/7 Live Answering
With competition greater than ever, missed—or mishandled—business calls are simply unacceptable. Sales, relationships and, sometimes, even lives are at stake.
Crocker began as an answering service for physicians, a profession that leaves no margin for error in message recording and transmission—whether for prescription refills or emergencies. Accuracy, attentiveness and a focus on details are absolutely essential. Our telereceptionists satisfied those criteria in the age of house calls and party lines, and they adhere to them today in an era of unprecedented security requirements and privacy regulations.
For all industries, Crocker 24/7 Live Answering utilizes advanced technology to provide first-class telemessaging services such as high-speed Internet connectivity. Web-centric support applications. And state-of-the-art telecommunications equipment.
However, the human component is still of equal importance.
On average, 70% of business callers hang up when greeted by voicemail or automated, difficult-to-navigate routing systems. That’s why Crocker’s locally-based telereceptionists are genuinely empathetic, warm and caring—values that come naturally to our 3rd-generation family-owned company. In such an environment, there is very low employee turnover. Many of our operators have been with us for five years or more. Furthermore, we provide ongoing staff training and extensively monitor telephone conversations to guarantee exceptional customer-service delivery.
Whether for after-hours, overflow calls, holidays or throughout weather-related business disruptions, Crocker 24/7 Live Answering is there for you with prompt, courteous and accurate telemessaging services.
For us, Crocker has become an extension of Overlook Care at Home. Their attention to detail and timely delivery of messages speaks volumes about the professionalism of their staff. We appreciate the time Crocker takes to ensure our account information is current and accurate.
– Hope Fritz,
Overlook Care at Home
We have worked with Crocker Communications Answering Service for many years, they are a critical aspect of the continuum of care for our region. We appreciate their attention to detail – from comprehensive message taking to accurately tracking our on-call, we know that they will ensure that a timely message has been delivered. Crocker’s staff is compassionate and empathetic and we appreciate the high level of care that they offer to our patients
– Joseph A. Peterson,
Regional Vice President of Operations,
Life Choice Hospice / Hospice Compassus
We have been using Crocker Communications’ services for [over] 17 years and have always found them to be responsive in meeting our current needs and supportive of our future planning … Crocker Communications has a drive for technology within the schools and a solid knowledge of what it takes to get the job done.
– Bart Gilley, Director of Technology
Hampden Wilbraham School District
Our experience with Crocker’s Answering Service has been wonderful. The customer service has been great and they’ve been able to successfully help us with anything we need…Once our phones went down on a weekend and Crocker’s Team’s thorough attention helped us to quickly address the issue so that our patients’ needs were met – and I didn’t walk into a Monday morning disaster.
– Joanne Levya, Office Manager
Pediatric Health Care
We were not looking for just someone to take calls; we were looking for someone to serve as an extension of us for our patients, providers and the area hospitals we were affiliated with … We couldn’t be more pleased with the service that we and our patients receive from Crocker. We’ve forged a strong relationship between supervisory/management staff, which in turn gives us the comfort and knowledge that our patients are receiving the kind of service we ourselves would deliver.
– Donna M. Hanifan, Practice Manager
RiverBend Medical Group