For virtually all professions and businesses in the digital age, privacy and confidentiality are of the utmost importance. Healthcare organizations, for example, are required by law to comply with HIPAA/HITECH Act regulations in the protection of patient information. At Crocker, we have the resources and tools in place to ensure your messages are recorded and transmitted using highly advanced security measures.

Our telereceptionists undergo ongoing HIPAA training that covers all aspects of HIPAA privacy rules. In addition, every Crocker employee is required to sign confidentiality agreements to ensure patient privacy and maintain HIPAA compliance.

Transmitted according to client-provided schedules, incoming patient calls can be dispatched via telephone, voicemail, digital or alpha page, secure email, fax or text. Furthermore, Crocker is one of the area’s only answering services to offer miSecureMessaging―a secure, cloud-based messaging and notification application that sends encrypted messages to healthcare practitioners via BlackBerry®, iPhone®, iPad™ and Android™ mobile devices.