Encrypted Messaging & HIPAA-Compliant Text Messaging
For virtually all professions and businesses in the digital age, privacy and confidentiality are of the utmost importance. Healthcare organizations, for example, are required by law to comply with HIPAA/HITECH Act regulations in the protection of patient information. At Crocker, we have the resources and tools in place to ensure your messages are recorded and transmitted using highly advanced security measures.
Our telereceptionists undergo ongoing HIPAA training that covers all aspects of HIPAA privacy rules. In addition, every Crocker employee is required to sign confidentiality agreements to ensure patient privacy and maintain HIPAA compliance.
Transmitted according to client-provided schedules, incoming patient calls can be dispatched via telephone, voicemail, digital or alpha page, secure email, fax or text. Furthermore, Crocker is one of the area’s only answering services to offer miSecureMessaging―a secure, cloud-based messaging and notification application that sends encrypted messages to healthcare practitioners via BlackBerry®, iPhone®, iPad™ and Android™ mobile devices.
For us, Crocker has become an extension of Overlook Care at Home. Their attention to detail and timely delivery of messages speaks volumes about the professionalism of their staff. We appreciate the time Crocker takes to ensure our account information is current and accurate.
– Hope Fritz,
Overlook Care at Home
We have worked with Crocker Communications Answering Service for many years, they are a critical aspect of the continuum of care for our region. We appreciate their attention to detail – from comprehensive message taking to accurately tracking our on-call, we know that they will ensure that a timely message has been delivered. Crocker’s staff is compassionate and empathetic and we appreciate the high level of care that they offer to our patients
– Joseph A. Peterson,
Regional Vice President of Operations,
Life Choice Hospice / Hospice Compassus