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Products & Services

Hosted Phone Systems

“the last PBX you’ll never buy”

Premise-based phone systems can be a severe drain on your most valuable resources. Aging systems require ongoing maintenance, repairs and upgrades that consume time and divert funding and personnel away from your core business.

Crocker Hosted PBX Service offers all the features of premise-based systems without the expenses or headaches of system ownership. With its state-of-the-art Voice over Internet Protocol (VoIP) technology and “future-proof” scalability, the service is designed to accommodate both your current and future needs.

What’s more, for over 50 years Crocker has specialized in telecommunications products and services. Our expertise is unsurpassed in western Massachusetts―a place we’ve always called home. We believe that’s why so many small- and medium-sized businesses feel confident trusting us with the hosting and management of their mission-critical phone systems.

With Crocker Hosted PBX Service you don’t incur:

  • Large capital investment
  • Maintenance and repair costs
  • Leasing-, financing- and technician-related charges
  • Dedicated IT support expenses
  • Obsolete-equipment replacement expenditures
  • Associated energy expenses such as power usage and air-conditioning
  • Moves/adds/changes (MACs) charges

With Crocker Hosted PBX Service you do receive:

  • Automatic, seamless upgrades of new features as they’re introduced
  • A managed VPN (virtual private network) for exceptional connectivity performance and security
  • Enhanced multisite communications―whether regional or nationwide―with abbreviated interoffice dialing and shared access to pooled local and long-distance calling
  • Support for a wide range of IP telephone options from industry leader Polycom

Hosted Phone Systems

“the last PBX you’ll never buy”

Premise-based phone systems can be a severe drain on your most valuable resources. Aging systems require ongoing maintenance, repairs and upgrades that consume time and divert funding and personnel away from your core business.

Crocker Hosted PBX Service offers all the features of premise-based systems without the expenses or headaches of system ownership. With its state-of-the-art Voice over Internet Protocol (VoIP) technology and “future-proof” scalability, the service is designed to accommodate both your current and future needs.

What’s more, for over 50 years Crocker has specialized in telecommunications products and services. Our expertise is unsurpassed in western Massachusetts―a place we’ve always called home. We believe that’s why so many small- and medium-sized businesses feel confident trusting us with the hosting and management of their mission-critical phone systems.

With Crocker Hosted PBX Service you don’t incur:

  • Large capital investment
  • Maintenance and repair costs
  • Leasing-, financing- and technician-related charges
  • Dedicated IT support expenses
  • Obsolete-equipment replacement expenditures
  • Associated energy expenses such as power usage and air-conditioning
  • Moves/adds/changes (MACs) charges

With Crocker Hosted PBX Service you do receive:

  • Automatic, seamless upgrades of new features as they’re introduced
  • A managed VPN (virtual private network) for exceptional connectivity performance and security
  • Enhanced multisite communications―whether regional or nationwide―with abbreviated interoffice dialing and shared access to pooled local and long-distance calling
  • Support for a wide range of IP telephone options from industry leader Polycom

During our recent conversion of the City of Greenfield’s phone system from multiple, diverse premises-based PBX’s to a unified town-wide Hosted PBX solution, Crocker’s team displayed strong project management and problem solving skills, in particular as it relates to Public Safety’s complex call recording requirements. They always responded rapidly and professionally when any issues surfaced.

– Fernando Fleury, IT Manager, Greenfield Technology Department, City of Greenfield

After installation and initial training on our new VoIP phone system, I was hit by a barrage of questions well beyond my comfort level. So I called Crocker Customer Service and spoke with Tim. Tim was patient, supportive and clear in his instructions. I needed process explanations in simple step-by-step terms and that is what I got. As new questions arose among the staff I went back to Tim several times and each time he was as patient and “sympathetic” and effective as the last.

– Jan Lewis Nelson CRP, GMS
Town of Washington

The technical team at Crocker has been very responsive to our needs. The system is very deep – we only scratched the surface of it in the beginning. The Crocker team has helped us maximize the capabilities of the hosted phone solution. They have also been very helpful in the rare event where there was a problem with the system.

– CJ Diamond, Partner
Astro Chemicals, Inc.

Having Crocker for our broadband provider and our telecommunications provider has been the best thing to happen to this little town in a while. The Crocker sales representative went above and beyond when helping us discern what we needed within our municipal buildings for equipment as well as service. Technical support has been friendly and more than capable. Crocker was a great choice for us.

– Jessica Kelmelis
IT Coordinator, Tolland

We have been using Crocker Communications’ services for [over] 17 years and have always found them to be responsive in meeting our current needs and supportive of our future planning … Crocker Communications has a drive for technology within the schools and a solid knowledge of what it takes to get the job done.

– Bart Gilley, Director of Technology
Hampden Wilbraham School District

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