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Feature - Call Forwarding Options

Call Forwarding Options

There are several call forwarding options available with your Crocker Hosted Phone service. The call forwarding features included with a phone are dependent upon the monthly license (Basic, Standard, Premium) purchased and assigned to the phone.

  • Call Forwarding Always
    Allows you to forward all your incoming calls to a different phone number such as your home office or cell phone.
  • Call Forwarding Busy
    Allows you to forward all your incoming calls to a different phone number or voicemail when your phone is busy. Note: Call Waiting must be disabled. DnD (Do Not Disturb) will also place your phone in a busy state.
  • Call Forwarding No Answer
    Allows you to forward your incoming calls to a different phone number when you do not answer the phone. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voicemail.
  • Call Forwarding Not Reachable
    Allows you to forward your incoming calls to a different phone number when your phone is not accessible. CFNR is a disaster recovery feature in case of an unforeseen event such a loss of connection to the Internet.
  • Call Forwarding Selective
    Allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each CFS entry can be a list of up to 12 phone numbers, specified time schedule, and a specific holiday schedule.

To learn how to use these call forwarding features from your phone using two-digit star codes, please reference the Special Calling Features Quick Reference Guide.

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