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ShutesburyNET Alert

6/5/2021 5:10AM

Crocker technicians have verified that service into Shutesbury has been restored. If you continue to experience any issues with your service, please reboot your router and ONT. If connectivity issues persist beyond an equipment reboot, please reach out to our support department:
By phone: 1-855-415-7592
Or Email: shutesburysupport@crocker.com

6/4/2021 11:08PM

Crocker technicians are aware of a fiber network outage that is affecting a large portion of our customers, including the town of Shutesbury. We are working with the fiber network operator to expedite restoration of our services. We appreciate your patience and will keep this page updated until the outage is resolved.

5/30/2021 5:10AM

Crocker technician’s have finished implementing a fix for the overnight service outage. Investigation into the root cause continues. If you continue to experience any issues with your service, please reboot your router and ONT. If connectivity issues persist beyond an equipment reboot, please reach out to our support department:
By phone: 1-855-415-7592
Or Email: shutesburysupport@crocker.com

5/30/2021 4:08AM

Crocker technician’s have identified the issue that is affecting voice and internet service in the town of Shutesbury. A temporary solution is in place and service is restored. They continue to work on implementing a permanent resolution now, estimated time of repair 5:00am.

5/30/2021 2:55AM

Crocker technician’s have been notified of an issue that is affecting voice and internet service in the town of Shutesbury. Crocker support is investigating the root cause now and will keep this page updated accordingly.

4/14/2021 10:40PM

Crocker technician’s have finished applying a fix for tonight’s internet connectivity issue and are reviewing the results. At this time, normal service should be restored. If you continue to experience trouble with your connectivity, please first reboot your router then your ONT. If that does not resolve your connection issue then reach out to our Shutesbury Support line.

4/14/2021 8:35PM

Crocker is aware of an issue affecting internet access for multiple users in Shutesbury. We are working to resolve the issue and will keep this page updated accordingly.

3/14/2021 9:22PM

Crocker technician’s have finished applying a fix for tonight’s internet connectivity issue and are reviewing the results. At this time, normal service should be restored. If you continue to experience trouble with your connectivity, please first reboot your ONT and then reach out to our Shutesbury Support line.

3/14/2021 8:10PM

Crocker is applying a potential fix for the ongoing Internet access issue in Shutesbury, you may observe your ONT reboot when the fix is applied. We expect most customers to be back in service by 9:30pm.

3/14/2021 1:12PM

Crocker is aware of an issue affecting internet access for multiple users in Shutesbury. We are working to resolve the issue and will keep this page updated accordingly.