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Unbeatable Connections

A small municipality needs 21st century services with short-term pay back

The Challenge

“With all the talk of the MassBroadband 123 initiative bringing high-speed broadband to the rural communities of western Massachusetts, we’ve been dreaming of moving our town communications into the 21st century. Can you imagine? High-speed Internet! A new phone system with voicemail and actually transferring calls between town departments. Of course, our budget is severely limited. We would need to present a short timeframe for payback to get something like that approved at our town meeting.”

The Solution

Until recently, smaller municipalities in western Massachusetts lacked access to high-speed Internet and alternative voice services. Fortunately, the Massachusetts Broadband Institute (MBI) 123 initiative has constructed a fiber-optic network across western Massachusetts. By working in conjunction with MBI, Crocker provides Internet Access and voice services that enable communities to leverage the fiber’s unparalleled speed, capacity and reliability.

Determining a town’s ideal telecommunications solution involves doing a lot of homework: reviewing Internet and telephone bills; assessing “must-haves” and “wish lists”; and discussing options in clear, non-technical terms. In analyzing phone usage, we find individual-usage-based programs and more costly flat-rate programs. Sometimes a town has an older PBX or no PBX at all—just wall-jacked analog phones. We also come across older Centrex and VoIP services.

To connect multiple buildings within a town—e.g. the town hall, library, police station, fire station, senior center—many communities choose Crocker Metro Ethernet Service. Once in place, calls may be transferred between buildings and telephone and internet usage can be pooled to get better rates.

To leverage the broadband network for voice, we can provide feature-rich Crocker Hosted Phone Systems—our Hosted PBX Service—or we enhance an existing premise-based phone system using Crocker VoIP Dial Tones as part of our Voice Services. Such solutions frequently have a 2-year payback period, with ongoing cost savings and improved productivity thereafter.

Delivering unsurpassed Internet and voice services that connect small worlds to the world at large—it’s how we’re wired.


State & Municipal Government

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During our recent conversion of the City of Greenfield’s phone system from multiple, diverse premises-based PBX’s to a unified town-wide Hosted PBX solution, Crocker’s team displayed strong project management and problem solving skills, in particular as it relates to Public Safety’s complex call recording requirements. They always responded rapidly and professionally when any issues surfaced.

– Fernando Fleury,
IT Manager,
Greenfield Technology Department,
City of Greenfield

After installation and initial training on our new VoIP phone system, I was hit by a barrage of questions well beyond my comfort level. So I called Crocker Customer Service and spoke with Tim. Tim was patient, supportive and clear in his instructions. I needed process explanations in simple step-by-step terms and that is what I got. As new questions arose among the staff I went back to Tim several times and each time he was as patient and “sympathetic” and effective as the last.

– Jan Lewis Nelson
Town of Washington

The technical team at Crocker has been very responsive to our needs. The system is very deep – we only scratched the surface of it in the beginning. The Crocker team has helped us maximize the capabilities of the hosted phone solution. They have also been very helpful in the rare event where there was a problem with the system.

– CJ Diamond,
Astro Chemicals, Inc.

Having Crocker for our broadband provider and our telecommunications provider has been the best thing to happen to this little town in a while. The Crocker sales representative went above and beyond when helping us discern what we needed within our municipal buildings for equipment as well as service. Technical support has been friendly and more than capable. Crocker was a great choice for us.

– Jessica Kelmelis
IT Coordinator,

Leverett now serves as a model—both statewide and around the country—for getting fiber to the home. Choosing Crocker Communications to bring LeverettNet online was a great choice!

– Peter D’Errico,
Leverett Municipal Light Plant Board