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The Best and Then Some

Multi-site medical practice with minimal capital budget needs a whole new phone system

The Challenge

Every medical office needs a reliable phone system—even the budget-challenged. Here’s how we deliver it. Crocker Hosted Phone Systems reside at our place, so there are no maintenance or repair costs. We manage and continually upgrade the system, keeping features and functionality at the leading edge. Plus we can easily add new phones regardless of location and numbers.

While we’re at it, we help medical practices manage growth by consolidating resources and improving workflow. For example, all calls across the practice can be aggregated and routed to one telephone number and one receptionist. This allows the front-office staff at each location to focus their time and energy on better serving patients in the waiting room.

Finally, many medical practices are choosing Crocker 24/7 Live Answering Service to handle overflow and after-hours calls. We started as a call center for physicians in 1956, so we know what it takes to deliver prompt, courteous and accurate telemessaging services.

Going in to solve a problem and then realizing additional opportunities for efficiencies and cost savings—it’s how we’re wired.

Industry

Healthcare

During our recent conversion of the City of Greenfield’s phone system from multiple, diverse premises-based PBX’s to a unified town-wide Hosted PBX solution, Crocker’s team displayed strong project management and problem solving skills, in particular as it relates to Public Safety’s complex call recording requirements. They always responded rapidly and professionally when any issues surfaced.

– Fernando Fleury,
IT Manager,
Greenfield Technology Department,
City of Greenfield

After installation and initial training on our new VoIP phone system, I was hit by a barrage of questions well beyond my comfort level. So I called Crocker Customer Service and spoke with Tim. Tim was patient, supportive and clear in his instructions. I needed process explanations in simple step-by-step terms and that is what I got. As new questions arose among the staff I went back to Tim several times and each time he was as patient and “sympathetic” and effective as the last.

– Jan Lewis Nelson
CRP, GMS
Town of Washington

 

Our experience with Crocker’s Answering Service has been wonderful. The customer service has been great and they’ve been able to successfully help us with anything we need…Once our phones went down on a weekend and Crocker’s Team’s thorough attention helped us to quickly address the issue so that our patients’ needs were met – and I didn’t walk into a Monday morning disaster.

– Joanne Levya,
Office Manager
Pediatric Health Care

The technical team at Crocker has been very responsive to our needs. The system is very deep – we only scratched the surface of it in the beginning. The Crocker team has helped us maximize the capabilities of the hosted phone solution. They have also been very helpful in the rare event where there was a problem with the system.

– CJ Diamond,
Partner
Astro Chemicals, Inc.

We were not looking for just someone to take calls; we were looking for someone to be an extension of us for our patients, providers and the area hospitals we were affiliated with… We couldn’t be more pleased with the service that we and our patients receive from Crocker. We’ve forged a strong relationship between supervisory/management staff, which in turn gives us the comfort and knowledge that our patients are receiving the kind of service we ourselves would deliver.

-Donna M. Hanifan,
Practice Manager
RiverBend Medical Group

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